Return Policy - Wehebbenallesinhuis.nl

At Wehebbenallesinhuis.nl, we strive for the best service and fair prices. If a product doesn't quite meet your expectations, we're happy to assist you with the return process.

1. 14-day cooling-off period

You have the right to return your order up to 14 days after receipt. We recommend checking immediately upon receipt whether the product meets your expectations and is free of damage, even if you plan to use it later.

2. Return Costs

To keep our selling prices low and continue offering free shipping to customers, we charge a contribution for returns:

• Return Costs:  

  • 0–15 kg: €9.99
  • 15–30 kg: €19.99
  • Above 30 kg: €29.99

• Please note! This amount applies per item. When returning multiple (same) products or different items from a single order, return costs will be charged per product.

3. Damaged or incorrectly delivered?

If a product arrived damaged or if we accidentally sent the wrong package, returning it is of course free.

• Step-by-step plan: Immediately email photos of the damage and your order number to info@wehebbenallesinhuis.nl.

• Solution: We will send a new product or replacement parts as soon as possible. The old item will be collected before the new item is dispatched.

4. Investigation of undelivered packages

If a carrier indicates that a package has been delivered (with proof such as GPS or signature) but you have not received anything, we will initiate an investigation. You will receive a form for this; if it is not returned completed, we will consider the package successfully delivered.

5. Prevent returns: Measure it!

• Dimensions: Photos can sometimes give a different impression of size. Always check the stated dimensions with a tape measure in your home or garden to avoid disappointment.

• Parts service: Is a part defective or something missing? Often we can supply loose parts, so you don't have to return the entire package.

6. How to start a return?

Always send an email first to info@wehebbenallesinhuis.nl containing:

1. Your order number.

2. The reason for return.

3. Your contact and bank details.

Important:

• Return address: You will receive the correct return address from us. Never send returns to our contact address in Voorthuizen; if this happens anyway, extra forwarding costs will be charged.

• Proof of shipment: Always email us the proof of shipment for your return. Without this proof, we cannot issue a refund.

• Collection service: For large furniture, we will arrange a collection day (Mon-Fri). A specific time cannot be given. Are you not home on the agreed day? Then the costs for a second collection attempt will be charged.

7. Refund & Product Condition

We will refund the order amount within 14 days of receipt, provided the product is returned unused, complete, and in its original packaging. If the product or packaging is more damaged than necessary to assess it, we may charge a reduction in value or refuse the return.

8. Returns for Crypto Payments (Bitcoin/USDC)

• Refund in Euros: We always refund the purchase amount in Euros via bank transfer.

• Amount: You will receive the exact Euro amount as stated on the invoice at the time of purchase.

• Transaction costs: Blockchain network fees (gas fees) are not reimbursed.

Questions? Contact us via info@wehebbenallesinhuis.nl – We are here to help!

Do not send returns to our contact address on this website; returns are centrally received by an external party. If you send the products to the address on this website, the actual costs incurred for reshipping to the third party will be charged.