Terms and Conditions - Wehebbenallesinhuis.nl

In these terms and conditions, the following definitions apply:
To keep our sales prices low and to continue offering free shipping to the customer, we charge a return fee of 10 euros, and the shipping costs are for the customer. However, if a product arrived damaged, did not arrive, or we delivered the wrong package, then returns are of course free. In that case, please email us with proof (photos) at info@wehebbenallesinhuis.nl, and a solution will always be arranged (new product or new parts will be sent). If the product has not arrived but the transporter indicates it has been delivered (with verifiable proof, e.g., the customer signed, GPS data, or other evidence), an investigation will be launched. This will include, among other things, instructing the customer to fill out a form. If this is not filled out and emailed back to our webshop, it will be assumed that the product has been delivered.

If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and in its original condition and packaging.
You will receive an address to which the product can be sent. Always email us the proof of return (shipping receipt) as evidence that the product has been returned. Without this proof, we cannot refund or send a new product.

To exercise this right, you must always first contact us via email at info@wehebbenallesinhuis.nl. We will then refund the amount due within 14 days of receiving your return, provided the product is received in good, unused condition and with all parts. If the product is damaged or the packaging is more damaged than necessary to inspect the product, we may pass on this reduction in value to you, or the product may not be accepted. Therefore, handle the product with care and ensure it is properly packaged with its original packaging and all parts when returning it. Do not send returns to the address on this website; they are received centrally by an external party. The details will be sent to you once you have emailed us. If you do send the products to the address on this website, the actual costs required for shipping to the third party will be charged.

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

 

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.

 

Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period;

 

Model withdrawal form: the model form for withdrawal that the entrepreneur makes available, which a consumer can fill in if they wish to exercise their right of withdrawal.

 

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

 

Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for remote communication;

Technique for remote communication: means that can be used to conclude an agreement, without the consumer and entrepreneur meeting simultaneously in the same space.

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

 

Wehebbenallesinhuis.nl

E info@wehebbenallesinhuis.nl

KVK 70730997

VAT number NL002141728B70

 

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders placed between the entrepreneur and the consumer.

 

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

 

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or by other means at the consumer's request.

 

In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis, and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favorable to them.

If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force, and the provision in question will immediately be replaced by mutual agreement by a provision that approximates the original as much as possible. Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

 

Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

 

 

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

 

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

 

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

 

Images with products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

 

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:

 

the price including taxes;

any shipping costs;

how the agreement will be concluded and what actions are required for this;

whether or not the right of withdrawal applies;

the method of payment, delivery, and execution of the agreement;

the period for accepting the offer, or the period within which the entrepreneur guarantees the price;

the amount of the rate for remote communication if the costs of using the technique for remote communication are calculated on a basis other than the regular basic rate for the communication method used;

whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer;

the way in which the consumer, before concluding the agreement, can check and, if desired, correct the data provided by them in the context of the agreement;

any other languages in which, in addition to Dutch, the agreement can be concluded;

the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in the case of a long-term transaction.

 

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfills the conditions set therein.

 

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

 

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

 

The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur has good reasons not to enter into the agreement based on this investigation, he is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.

 

The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

 

the entrepreneur's email address where the consumer can submit complaints;

the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

information about guarantees and existing after-sales service;

the data included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;

the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

 

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

 

Every agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

 

 Article 6 - Right of withdrawal

 

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

 

During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

 

If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receiving the product. The consumer must do this using the model form or by means of another communication method such as email. After the consumer has made known that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a shipping receipt.

 

If, after the expiry of the periods mentioned in paragraphs 2 and 3, the customer has not made known that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

 

 

If the consumer exercises his right of withdrawal, at most the costs of return shipment will be borne by him.

 

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is conditional on the product having already been received back by the web retailer or conclusive proof of complete return having been provided. Refunds will be made via the same payment method used by the consumer unless the consumer explicitly gives permission for a different payment method.

 

In case of damage to the product due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.

 

The consumer cannot be held liable for a reduction in the value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.

 

 

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.

 

Exclusion of the right of withdrawal is only possible for products:

 

that have been created by the entrepreneur in accordance with the consumer's specifications;

that are clearly personal in nature;

which by their nature cannot be returned;

that can spoil or age quickly;

whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

for loose newspapers and magazines;

for audio and video recordings and computer software if the consumer has broken the seal;

for hygienic products if the consumer has broken the seal.

 

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

 

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This connection to fluctuations and the fact that any stated prices are target prices will be mentioned in the offer.

 

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

 

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

 

they are the result of legal regulations or provisions; or

the consumer has the right to cancel the agreement on the day the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

 

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

 

 

 

The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

 

A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after discovery of the defect.

 

The entrepreneur's warranty period corresponds to the manufacturer's warranty period of 1 year. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

 

The warranty does not apply if:

 

the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;

the delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;

the defectiveness is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

 

 

The entrepreneur will exercise the greatest possible care when receiving and executing product orders.

The place of delivery is the address that the consumer has made known to the company.

 

Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders with due speed but no later than within 30 days (however, normal delivery is between 2 and 5 days), unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation.

 

All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation.

 

In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

 

If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make a replacement item available. It will be clearly and comprehensibly stated at the latest upon delivery that a replacement item will be delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of the entrepreneur.

 

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

 

 

 

N/A.

 

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the commencement of the reflection period as referred to in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period commences after the consumer has received confirmation of the agreement.

 

The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

 

In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs previously made known to the consumer.

 

Complaints are to be reported via info@wehebbenallesinhuis.nl.

Complaints about the execution of the agreement must be submitted to the entrepreneur, fully and clearly described, within 14 days after the consumer has discovered the defects.

 

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will reply within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

 

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

 

In case of complaints, a consumer must first contact the entrepreneur.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur states otherwise in writing.

 

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

 

 

Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. This also applies if the consumer resides abroad.

 

The Vienna Sales Convention does not apply.

 

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.