{"title":"Return Policy - Wehebbenallesinhuis.nl","description":"\u003ch3\u003e\u003ca href=\"https:\/\/wehebbenallesinhuis.nl\/\" title=\"Webwinkel Wehebbenallesinhuis.nl De one-stop-webshop!\"\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" height=\"110\" width=\"110\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0766\/2190\/6257\/files\/logo_Wehebbenallesinhuis.nl.gif?v=1747152087\"\u003e\u003c\/a\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0766\/2190\/6257\/files\/retour_480x480.jpg?v=1727419814\" style=\"display: block; margin-left: auto; margin-right: auto;\" width=\"211\" height=\"211\"\u003e\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp data-path-to-node=\"3\"\u003eAt \u003cb data-path-to-node=\"3\" data-index-in-node=\"4\"\u003eWehebbenallesinhuis.nl\u003c\/b\u003e, we strive for the best service and fair prices. If a product doesn't quite meet your expectations, we're happy to assist you with the return process.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"4\"\u003e1. 14-day cooling-off period\u003c\/h3\u003e\n\u003cp data-path-to-node=\"5\"\u003eYou have the right to return your order up to \u003cb data-path-to-node=\"5\" data-index-in-node=\"39\"\u003e14 days after receipt\u003c\/b\u003e. We recommend checking immediately upon receipt whether the product meets your expectations and is free of damage, even if you plan to use it later.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"6\"\u003e2. Return Costs\u003c\/h3\u003e\n\u003cp data-path-to-node=\"7\"\u003eTo keep our selling prices low and continue offering free shipping to customers, we charge a contribution for returns:\u003c\/p\u003e\n\u003cul data-path-to-node=\"8\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"8,0,0\"\u003e\u003cb data-path-to-node=\"8,0,0\" data-index-in-node=\"0\"\u003eReturn Costs:\u003c\/b\u003e  \u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"color: rgb(49, 49, 49); line-height: 18pt; font-weight: bold;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman';\"\u003e0–15 kg: €9.99\u003c\/span\u003e\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"color: rgb(49, 49, 49); line-height: 18pt; font-weight: bold;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman';\"\u003e15–30 kg: €19.99\u003c\/span\u003e\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"color: rgb(49, 49, 49); line-height: 18pt; font-weight: bold;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman';\"\u003eAbove 30 kg: €29.99\u003c\/span\u003e\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"8,1,0\"\u003e\u003cb data-path-to-node=\"8,1,0\" data-index-in-node=\"0\"\u003ePlease note!\u003c\/b\u003e This amount applies per item. When returning multiple (same) products or different items from a single order, return costs will be charged per product.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"9\"\u003e3. Damaged or incorrectly delivered?\u003c\/h3\u003e\n\u003cp data-path-to-node=\"10\"\u003eIf a product arrived damaged or if we accidentally sent the wrong package, returning it is of course \u003cb data-path-to-node=\"10\" data-index-in-node=\"124\"\u003efree\u003c\/b\u003e.\u003c\/p\u003e\n\u003cul data-path-to-node=\"11\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"11,0,0\"\u003e\u003cb data-path-to-node=\"11,0,0\" data-index-in-node=\"0\"\u003eStep-by-step plan:\u003c\/b\u003e Immediately email photos of the damage and your order number to \u003cb data-path-to-node=\"11,0,0\" data-index-in-node=\"70\"\u003einfo@wehebbenallesinhuis.nl\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"11,1,0\"\u003e\u003cb data-path-to-node=\"11,1,0\" data-index-in-node=\"0\"\u003eSolution:\u003c\/b\u003e We will send a new product or replacement parts as soon as possible. The old item will be collected before the new item is dispatched.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"12\"\u003e4. Investigation of undelivered packages\u003c\/h3\u003e\n\u003cp data-path-to-node=\"13\"\u003eIf a carrier indicates that a package has been delivered (with proof such as GPS or signature) but you have not received anything, we will initiate an investigation. You will receive a form for this; if it is not returned completed, we will consider the package successfully delivered.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"14\"\u003e5. Prevent returns: Measure it!\u003c\/h3\u003e\n\u003cul data-path-to-node=\"15\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"15,0,0\"\u003e\u003cb data-path-to-node=\"15,0,0\" data-index-in-node=\"0\"\u003eDimensions:\u003c\/b\u003e Photos can sometimes give a different impression of size. Always check the stated dimensions with a tape measure in your home or garden to avoid disappointment.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"15,1,0\"\u003e\u003cb data-path-to-node=\"15,1,0\" data-index-in-node=\"0\"\u003eParts service:\u003c\/b\u003e Is a part defective or something missing? Often we can supply loose parts, so you don't have to return the entire package.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"16\"\u003e6. How to start a return?\u003c\/h3\u003e\n\u003cp data-path-to-node=\"17\"\u003eAlways send an email first to \u003cb data-path-to-node=\"17\" data-index-in-node=\"35\"\u003einfo@wehebbenallesinhuis.nl\u003c\/b\u003e containing:\u003c\/p\u003e\n\u003col start=\"1\" data-path-to-node=\"18\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"18,0,0\"\u003eYour order number.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"18,1,0\"\u003eThe reason for return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"18,2,0\"\u003eYour contact and bank details.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp data-path-to-node=\"19\"\u003e\u003cb data-path-to-node=\"19\" data-index-in-node=\"0\"\u003eImportant:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul data-path-to-node=\"20\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"20,0,0\"\u003e\u003cb data-path-to-node=\"20,0,0\" data-index-in-node=\"0\"\u003eReturn address:\u003c\/b\u003e You will receive the correct return address from us. Never send returns to our contact address in Voorthuizen; if this happens anyway, extra forwarding costs will be charged.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"20,1,0\"\u003e\u003cb data-path-to-node=\"20,1,0\" data-index-in-node=\"0\"\u003eProof of shipment:\u003c\/b\u003e Always email us the proof of shipment for your return. Without this proof, we cannot issue a refund.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"20,2,0\"\u003e\u003cb data-path-to-node=\"20,2,0\" data-index-in-node=\"0\"\u003eCollection service:\u003c\/b\u003e For large furniture, we will arrange a collection day (Mon-Fri). A specific time cannot be given. Are you not home on the agreed day? Then the costs for a second collection attempt will be charged.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-path-to-node=\"21\"\u003e7. Refund \u0026 Product Condition\u003c\/h3\u003e\n\u003cp data-path-to-node=\"22\"\u003eWe will refund the order amount within \u003cb data-path-to-node=\"22\" data-index-in-node=\"35\"\u003e14 days of receipt\u003c\/b\u003e, provided the product is returned unused, complete, and in its original packaging. If the product or packaging is more damaged than necessary to assess it, we may charge a reduction in value or refuse the return.\u003c\/p\u003e\n\u003ch3 data-path-to-node=\"23\"\u003e8. Returns for Crypto Payments (Bitcoin\/USDC)\u003c\/h3\u003e\n\u003cul data-path-to-node=\"24\"\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"24,0,0\"\u003e\u003cb data-path-to-node=\"24,0,0\" data-index-in-node=\"0\"\u003eRefund in Euros:\u003c\/b\u003e We always refund the purchase amount in Euros via bank transfer.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"24,1,0\"\u003e\u003cb data-path-to-node=\"24,1,0\" data-index-in-node=\"0\"\u003eAmount:\u003c\/b\u003e You will receive the exact Euro amount as stated on the invoice at the time of purchase.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp data-path-to-node=\"24,2,0\"\u003e\u003cb data-path-to-node=\"24,2,0\" data-index-in-node=\"0\"\u003eTransaction costs:\u003c\/b\u003e Blockchain network fees (gas fees) are not reimbursed.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-path-to-node=\"25\"\u003e\n\u003cp data-path-to-node=\"26\"\u003e\u003cb data-path-to-node=\"26\" data-index-in-node=\"0\"\u003eQuestions?\u003c\/b\u003e Contact us via info@wehebbenallesinhuis.nl – We are here to help!\u003c\/p\u003e\n\u003ch3\u003e\n\u003cstrong\u003e\u003cbr\u003e\u003cem\u003eDo not send returns to our contact address on this website; returns are centrally received by an external party. \u003c\/em\u003e\u003c\/strong\u003e\u003cstrong\u003e\u003cem\u003eIf you send the products to the address on this website, the actual costs incurred for reshipping to the third party will be charged.\u003cbr\u003e\u003c\/em\u003e\u003c\/strong\u003e\n\u003c\/h3\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0766\/2190\/6257\/collections\/retour.jpg?v=1743330850","url":"https:\/\/wehebbenallesinhuis.nl\/en\/collections\/retourbeleid-wehebbenallesinhuis-nl.oembed","provider":"wehebbenallesinhuis.nl","version":"1.0","type":"link"}